Communication Skills (Full-Day)
Course Objective
To provide an in-depth understanding of communication skills, reaction styles, feedback techniques, and strategies for improving communication in various scenarios.
Target Audience
Professionals, managers, team leaders, or anyone seeking comprehensive training in communication skills.
Materials
Whiteboard or projector, markers, handouts with detailed notes,
questionnaires, case studies, role-playing props.
Course Duration
Intensive 8 hour learning session
Schedule
1
9:00 AM - 9:15 AM: Introduction (15 minutes)
- Icebreaker: Interactive activity to encourage participation.
- Overview of the day’s agenda and objectives.
2
9:15 AM - 10:00 AM: Foundations of Communication (45 minutes)
- Lecture/Discussion:
- The ABC of Communication.
- Importance of verbal and non-verbal communication.
- Common barriers to effective communication.
- Activity: Analyzing the impact of non-verbal cues in short video clips.
3
10:00 AM - 11:00 AM: Communication Channels (1 hour)
- In-depth exploration:
- Face-to-face: Active listening, body language, and creating rapport.
- Phone: Tone modulation, clarity, and handling difficult conversations.
- Email: Structuring emails, avoiding misinterpretations, and professional etiquette.
- Activity: Practical exercises in each channel, with peer feedback.
4
Module 4: How Personality Tests Work
- The three questions any recruitment process must satisfy:
- Do they have the right skills & experience?
- Do they have the right level of motivation & enthusiasm?
- Will they fit into the work style?
- Understanding validity scales and how they detect inconsistencies.
- Strategies for answering different types of questions (2-point, 5-point, 7- point scales).
11:00 AM - 11:15 AM: Break (15 minutes)
5
11:15 AM - 12:30 PM: Reaction Styles (1 hour 15 minutes)
- Detailed Analysis:
- Comprehensive review of Thinker, Feeler, and Doer styles.
- Identifying personal reaction styles using the questionnaire.
- Understanding how different styles interact and potential conflict areas.
- Activity:
- Case studies: Analysing communication breakdowns due to differing reaction styles.
- Group discussion: Strategies for adapting communication to different styles.
12:30 PM - 1:30 PM: Lunch Break (1 hour)
6
1:30 PM - 2:30 PM: The Reaction Sequence and The Trap (1 hour)
- Lecture/Discussion:
- Understanding the reaction sequence.
- Identifying personal traps and balancers.
- Strategies for managing stress and avoiding unproductive reactions.
- Activity:
- Self-assessment exercises to identify personal traps.
- Developing personalized strategies for using balancers.
7
2:30 PM - 3:30 PM: Feedback Skills (1 hour)
- Comprehensive Training:
- The importance of feedback in personal and professional growth.
- Types of feedback: Positive and corrective.
- Techniques for giving and receiving feedback effectively.
- Overcoming obstacles to giving feedback.
- Activity:
- Role-playing: Practicing giving and receiving feedback in various scenarios.
- Group discussion: Sharing experiences and insights.
3:30 PM - 3:45 PM: Break (15 minutes)
8
3:45 PM - 4:45 PM: Applying Reaction Styles to Feedback (1 hour)
- Lecture/Discussion:
- Tailoring feedback to different reaction styles.
- Strategies for communicating feedback to Thinkers, Feelers, and Doers.
- Activity:
- Case studies: analysing feedback scenarios and developing appropriate responses for different reaction styles.
9
4:45 PM - 5:00 PM: Action Planning and Wrap-Up (15 minutes)
- Summary of key concepts.
- Action planning: Setting personal and professional goals for improving communication skills.
- Final Q&A and closing remarks.