Navigating Conversations in the Workplace: A Communication Map
Course Objectives
- Understand the dynamics of human interaction in the workplace.
- Enhance self-awareness and emotional intelligence in communication.
- Develop effective listening and acknowledgment skills.
- Learn techniques for influence, persuasion, and building trust.
- Apply strategies for giving and receiving recognition.
Target Audience
- Professionals at all levels who want to improve their communication skills.
- Managers and leaders seeking to foster better team dynamics.
- HR professionals and coaches interested in communication strategies.
Course Schedule
1
8:30 - 9:00 AM: Registration and Welcome
- Welcome participants and provide an overview of the course.
- Icebreaker activity: "Share a communication success story."
2
9:00 - 10:30 AM: Module 1: Dynamics of Human Interaction
Introduction (9:00 - 9:15 AM):
- Overview of the importance of communication in personal and professional lives.
- Discussion: Why is navigating conversations crucial in today's workplace?
Social Interaction and Identity (9:15 - 9:45 AM):
- Explore the impact of reference groups on individual preferences.
- Activity: Self-reflection on "Who am I in the workplace?" (Remembered, Reflected, Programmed, Created Identities).
Organizational Culture and Motivation (9:45 - 10:30 AM):
- Discuss the characteristics of organizational culture and its impact on employees.
- Explore the concept of "Mojo" and its ingredients (identity, achievement, reputation, acceptance).
- Activity: Group discussion on identifying cultural stories in their organizations.
10:30 - 10:45 AM: Morning Break
10:45 AM - 12:15 PM: Module 2: Communicating About Me
1
Self-Awareness & Assertiveness (10:45-11:30 AM):
- Discuss the importance of self-awareness in communication.
- Explore the "trigger – impulse – behavior" circle and how to break it.
- Activity: Practice articulating self-awareness.
2
Dealing with Emotions (11:30 AM - 12:15 PM):
- Understand the role of emotions in communication.
- Discuss strategies for coping with negative emotions (anxiety, anger, fear, shame, bitterness).
- Activity: Role-playing scenarios for dealing with emotional situations.
12:15 - 1:15 PM: Lunch Break
1:15 - 2:45 PM: Module 3: Communicating in the Team
1
Listening and Acknowledgment (1:15 - 2:00 PM):
- Discuss the importance of active listening and its impact.
- Explore the three levels of listening (internal, focused, global).
- Activity: Practice active listening skills in pairs.
2
Influence, Persuasion, and Two-Way Communication (2:00 - 2:45 PM):
- Explore Cialdini's principles of persuasion (reciprocity, consistency, social proof, liking, authority, scarcity).
- Discuss the importance of finding common ground and withholding judgment.
- Activity: Group discussion on applying Cialdini's principles ethically.
2:45 - 3:00 PM: Afternoon Break
3:00 - 4:30 PM: Module 4: Communicating in the Organization
1
Building Trust with Stakeholders (3:00 - 3:45 PM):
- Discuss the importance of building trust with stakeholders.
- Explore the stakeholder analysis grid and its application.
- Activity: Identify key stakeholders and their needs.
2
Sharing (3:45 - 4:30 PM):
- Discuss the benefits of creating a sharing culture in the organization.
- Explore strategies for promoting sharing and collaboration.
- Activity: Brainstorming session on creating a sharing culture.
4:30 - 5:00 PM: Module 5: Creating Your Communication Map
1
Self-Assessment Review:
- Review the self-assessment from the beginning of the day.
- Discuss areas for improvement and set personal goals.
2
Action Planning:
- Develop a personalized communication map for workplace interactions.
- Identify specific actions to implement the learned strategies.
3
5:00 - 5:30 PM: Course Wrap-up and Feedback
- Summary of key concepts and takeaways.
- Q\&A session.
- Course evaluation and feedback.
Materials
- Course workbook with key concepts and activities.
- Self-assessment questionnaire.
- Stakeholder analysis grid template.
- Action planning template.
Note: This is a sample course outline and can be adjusted based on the specific needs and interests of the participants. The activities can also be modified to suit the group size and available time.